Privacy Policy

This policy outlines how Bridal Konnect collects, uses, and protects your information.

Effective Date: September 1, 2025 | Last Updated: September 1, 2025

This Privacy Policy describes how Bridal Konnect ("we," "us," or "our"), the provider of the Bridal Konnect software platform, collects, uses, and discloses information when you use our web-based and/or mobile application services (the "Service").

1. Information We Collect

We collect information primarily from the bridal boutique **Customer** (the organization licensing our Service) and the **End Users** (the staff members using the Service).

A. Information Provided by Customers and End Users

  • **Account and Contact Data:** Name, email address, phone number, physical address, and billing information (for the Customer account).
  • **User Credentials:** Passwords and similar security information used for authentication and account access.
  • **Support and Feedback Data:** Information you provide when contacting our support team or participating in surveys.

B. Customer Data (Data You Store on Our Platform)

The Service is a tool for the Customer to manage their own business. The Customer is the "Data Controller," and we are the "Data Processor" of this information. This data includes:

  • **Customer Data:** Names, contact information, wedding dates, style preferences, measurements, and appointment history of the Customer's clients.
  • **Sales Data:** Inventory records, purchase history, order details, alteration notes, and payment status (actual payment processing details are handled by a third-party payment gateway).
  • **Staff Data:** Names, roles, commission rates, and schedules of the Customer's employees.

C. Automatically Collected Data (Usage Data)

  • **Log Data:** IP address, browser type, operating system, pages viewed, time spent on pages, and referring URL.
  • **Device Information:** Device identifiers and settings (for mobile app users).
  • **Cookies and Tracking Technologies:** We use cookies, web beacons, and similar technologies to track activity on our Service (see Section 5).

2. How We Use the Information

We use the collected information for the following primary purposes:

Category Purpose
**Provide and Maintain Service** To operate, maintain, and provide all features of the Bridal Konnect platform.
**Improve and Personalize** To analyze usage trends, diagnose technical problems, and develop new products, features, and functionality.
**Security and Fraud** To detect, prevent, and address technical issues, fraud, and security vulnerabilities.
**Billing and Accounting** To process transactions, manage billing, and fulfill our contractual obligations.
**Communication** To send you service-related and technical notices, updates, security alerts, and support messages.

3. How We Share Information

We do not sell personal data. We may share information with third parties only in the following circumstances:

  • **With Your Consent:** We may disclose your personal data for any purpose with your specific consent.
  • **Service Providers:** We share data with vendors, consultants, and other third-party service providers who require access to perform work for us, such as hosting, data analysis, and IT security.
  • **Compliance with Law:** We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.
  • **Business Transfers:** In connection with any merger, sale of company assets, financing, or acquisition.

4. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect the personal information we process. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service. You can manage your cookie preferences through your browser settings.

6. Your Data Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal data:

  • **Right to Access**
  • **Right to Rectification**
  • **Right to Erasure (Right to be Forgotten)**
  • **Right to Restrict Processing**
  • **Right to Object to Processing**
  • **Right to Data Portability**

To exercise any of these rights, please contact us using the information below.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: info@bridalkonnect.com

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Policy. We encourage you to review this Privacy Policy periodically for any changes.